Egenclub is committed to providing the highest standard of jewelry – which is why we offer a Lifetime Guarantee for all purchases of Gold Plated jewelry and a 1 year guarantee for all watches. If your product damages, fades, or stops working under normal wear, the Guarantee entitles you to a one-time replacement of the piece - free of charge. This Warranty is voided on any user damage issues (i.e: scratches, accidental breakage, water damage).
If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.
All of our Customized Necklaces are guaranteed under our Lifetime Warranty. This warranty entitles you to a one-time repair of the piece - free of charge. Egenclub will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on any user damage issues (ie: water damage, accidental breakage, etc) .There is a $59 USD repair fee if you encounter future problems, only for repairable items.