If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.
All of our Customized Necklaces are guaranteed under our Lifetime Warranty. This warranty entitles you to a one-time repair of the piece - free of charge. Egenclub will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on any user damage issues (ie: water damage, accidental breakage, etc) .There is a $59 USD repair fee if you encounter future problems, only for repairable items.
All orders will receive full tracking information via email and/or SMS text. Please allow 1-2 business days for your order to be processed.
Egenclub is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.
Hold at location is available at UPS.com / UPS My Choice App with your tracking information if you will not be home for delivery on expedited services.
Egenclub ships UPS Ground and/or USPS Mail services are used for standard shipping. These services are offered for FREE on all orders. Please allow 5-10 business days for delivery (6-10 days for AK, HI, and U.S. Territories). PO box addresses are allowed.
Egenclub does not use any imitation gold coloring on our products. The process we use is the highest quality gold plating available. This process allows our gold plated jewelry to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting available. All of our products are thoroughly tested for quality and durability before, during and after production.
All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc…
Pre-Paid Debit Cards
*Only one discount can be applied per item.*
Copy of receipt or packing slip must be included with your shipment for return to be processed.
There are NO returns/exchanges on Egenclub's Customized Necklaces. All of our Customized Necklaces are guaranteed under our Lifetime Warranty. The warranty entitles you to a one-time repair of the piece - free of charge. Egenclub will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on user damage issues (ie: water damage, accidental breakage, etc) . There is a 59 USD repair fee if you encounter future problems, only for repairable items.
*Shipping paid on Returned Items is non-refundable.*
*Egenclub will reimburse or pay for return shipping only in the event that we have made a mistake. For example: if Egenclub were to send you the incorrect piece of jewelry, or article of clothing.*
Chlorine, especially at elevated temperatures, can permanently damage or discolor your gold plated jewelry. Gently clean your gold plated jewelry with a soft polishing cloth. Be sure not to over-polish jewelry, because it can damage the finish.