Here at eGen Club, we are continually striving to process and ship orders as soon as possible and thanks to our amazing business relationship with our suppliers, we no longer carry inventory. All orders are shipped directly from the manufacturer. This greatly improves our order processing speed while allowing us to focus on adding new products & brands to our catalog.
Orders are processed between Monday - Friday.
Our manufacturers do not process or ship during the weekend or holidays.
Order processing can take up to 48 hours ( typically much sooner ).
Orders ship via UPS or FEDEX
Order delivery is 4 - 10 business days after it ships.
Orders placed before 3pm EST ( Monday - Friday ) will usually ship the same day.
Please email us within 10 days of delivery to notify us of any manufacturer defects. We apologize for the inconvenience and we’ll make every possible effort to make sure you are satisfied with your purchase.
First, we would like to thank you for ordering from us but if for any reason you are not happy with an item you purchased from us, you may return it within 30 days of delivery* ( may differ by brand ). The following guideline (s) apply to all returns:
Products must be in their original packaging and unused
To request a return, please email us with your order number at firstname.lastname@example.org and you will be issued a return authorization number (RA#). Your return authorization number must be clearly marked on all shipping labels and must be written on a note or your packing slip and placed inside the package. You (the customer) are responsible for return shipping costs. Returns are subject to a 15% restocking fee.
Please consider using a trackable shipping service or purchasing shipping insurance. Neither we nor any of our manufacturers/suppliers/vendors guarantee that they will receive your returned item.
Once your return has been received and inspected, you will receive an email informing you whether your return has been accepted or denied. If your return has been accepted, a refund minus any restocking fees and shipping charges will be issued immediately. Denied returns may be sent back to you.
There is often some processing time before a refund is reflected in your account. Typically it takes 3 - 5 business days before your bank or credit card company officially posts your refund.